It just says "Failed to communicate with your selected product". I have tried running the HP Print and Scan doctor. I also logged into my router's admin page, there's nowhere for me to "enter the WPS PIN" which I obtained from the HP Network Configuration Page. I pressed and held the wireless button, then the WPS button my my router. In my C drive there is a folder called HP however it only contains Diagnostics folder. I cannot "click 'HP', click the folder for the printer, and select the icon with the printer's name" because there is no such thing. Then I go to windows Start menu, select All apps. The Method 2 (Use a computer IWTH the HP printer software already installed) doesn't seem to make sense - I press and hold the wireless and cancel buttons. Once the printer is turned on, tap OK to refresh, then select the printer again." The printer is turned on, it's just "offline" because it's not connected to wifi. The Method 1 from WIreless Quick Start Guide is not applicable to me because it's telling me to press and hold the wireless and cancel buttons, etc, then directing me to use the HP Smart, however it refuses to connect to my printer because it's offline, saying: "Select a different printer: HP Deskjet 3700 series must be turned on to add it to HP Smart. If they do not match exactly, run the wireless setup from the printer software to configure your HP printer - what does this mean? Where is the wireless setup? If they mean the HP Smart, see below. Current configuration / Network Name (SSID): Not Set. Check that your HP printer network name (SSID) matches your wireless router network name (SSID) exactly - he diagnostics results say Wireless On: PASS, Wireless Working: PASS, Connected: Not Run, Network Name SSID Found: FAIL. The wireless router is powered on - yes it is. I pressed the wireless icon and the info icon to get the wireless network test results with the following: "Attention: Your HP printer is unable to connect to your wireless router. On the control panel and on the HP Smart, it says the printer is offline. My HP DeskJet 3700 All-in-One was working fine until it stopped working one day. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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